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PERMANENT JEWELRY SERVICE
DISCLAIMER & WAIVER

CLIENT INFORMATION

As the Client, are you 15 years of age or older? If under 15 years old, discuss with ISSA LUMA representative before proceeding. Required

MEDICAL CONDITIONS

Warranty & Care

Permanent Jewelry & Care

Permanent Jewelry in its truest form is fine jewelry and requires the care equal to that of other removable fine jewelry. It is not indestructible and requires ongoing care and cleaning. Wear and tear beyond a reasonable timeframe may be experienced and the care of jewelry is the sole responsibility and ownership of "the Client". This disclosure and waiver are also extended to custom-fitted removable jewelry service.

 

Welding & Fit

  • Tighten/adjust fit after weld &/or chain cut – Subject to a fee &/or total replacement of the chain payable by the Client.

  • Breakage of the weld within 14 days of service - One complimentary reweld at no cost. Proof of purchase required.

  • Breakage of the weld beyond 14 days of service – Subject to a reweld fee. Proof of purchase required.

  • Reweld due to Medical Reasons –  Five (5) rewelds offered per client at no cost. Proof of purchase & medical evidence required. 

  • Weld Inspection – Lifetime inspection at no cost.

  • Chain fit adjustments after initial service is subject to a fee. Proof of purchase required.

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Jewelry – Chains, charms, or other additions

  • Breakage within 14 days of purchase – Subject to inspection of the chain AND Proof of Purchase. At ISSA LUMA's discretion, one complimentary repair or replacement of equal value or less may be offered.

  • All warranties become null and void should a client make modifications/repairs performed by another service provider

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Other

  • Any warranty not listed above is considered out of scope.

  • Warranty claims must be received within the timeframe specified & in writing via www.issalumajewelry.com (contact us form). Do not submit warranty claims via social media messages.

  • Warranty service is offered only at Mobile Studio locations as scheduled.

  • ISSA LUMA is not liable for lost or stolen jewelry.

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Waivers

I acknowledge that:

  • All sales are final and that refunds and exchanges are not offered. Terms and Warranty may change at any time without notice.

  • ISSA LUMA & its affiliates will not be held responsible or liable for loss, damage, injury or death that may be experienced before/during/after permanent jewelry service.

  • ISSA LUMA & its affiliates are not responsible for any or all occurrences of an allergic reaction or skin irritation and/or potential medical attention to treat such. I am of good health and have advised ISSA LUMA of any and all medical conditions prior to receiving the service.

  • ISSA LUMA will not be held responsible for lost/damage to jewelry where modifications/repairs are performed by another service provider, even if it is performed within ISSA LUMA warranty period.

  • Permanent jewelry requires a form of welding and such procedure encompasses a level of risk that may result in injury, pain, damage and/or loss. Notwithstanding the potential risks, I am voluntarily participating in and desire to obtain permanent jewelry with the knowledge of the potential risks

  • Consent to receive medical treatment during my participation in the procedure to obtain permanent jewelry and I am responsible for all costs of such medical treatment and any additional related expenses that may be incurred during and thereafter the medical treatment; releasing ISSA LUMA & its affiliates from any claim based on such treatments.

  • There may be exposures that ISSA LUMA can not predict that may have an impact on the integrity of the jewelry; common exposures may include salt water, chlorine, personal ph levels, sulphur in water, well water, to name a few.  ISSA LUMA is not liable to loss due to exposures even if experienced within warranty period.

  • Photographs and/or video maybe taken during my service by ISSA LUMA &/or their affiliates. I or my likeness may be used in publications, advertising or in other communications related to the business of ISSA LUMA and acknowledge that there will be no compensation of any form day of or any time in the future for the use of my likeness.

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