Shipping Policy

​​

​​We know you are super excited to receive your order. We strive to get your order out for shipping as quickly as possible.

​

Final shipping rates as stated at check-out and recent updates to postal/shipping company rates may not be immediately reflected in the information below.

​

• FULFILLMENT: Orders will be processed and shipped out within 2-3 business days, if not sooner. Longer fulfillment times may occur during weekends and holidays.

​

• SHIPPING DURATIONS: Estimated  delivery time after shipping outside of Ontario but within Canada may be 1-3 days, may be longer. Once the package has been processed by Canada Post/Purolator, possible shipping delays is out of the control of Issa Luma Jewelry. USA delivery times are generally 5-10, may also be longer.  Issa Luma Jewelry is unable to guarantee shipping durations to the USA and Internationally.

​​

• Valid Shipping rates and options are as provided at check-out

• Ontario Sales Tax applies on all orders

• ​Please note that all shipping fees are non-refundable.

 

​​

 

Canada 

​We provide 4 Shipping Options for Domestic Shipping

1) Canada Post, Regular Mail - $5.00 (no tracking or insurance)

2) Canada Post, Expedited - Flat rate $10.00 (tracking & $100 CAD insurance coverage)

2) Purolator Ground - Flat rate $15.00 (tracking provided)

3) Local Pick up  - Free - Customer Pick-up at a scheduled Mobile Market or Erin Mills Town Centre, Mississauga

4) Personal Shopper Delivery - Free - approx 15-20km radius from head office Mississauga

• FREE shipping - Canada - all orders $100 and above using Canada Post Expedited service​​

​​

​United States 

1) Canada Post, Regular Mail - $10.00 (no tracking or insurance)

2) Canada Post, Expedited - Flat rate $20.00 (tracking & $100 CAD insurance coverage)

• Provincial taxes do apply to all purchases made by US residents, except eGift Cards

• FREE shipping - United States - all orders $125 and above (CAD$ before taxes)

• DUTIES/TAXES: Client is responsible for possible additional duties or taxes that may be charged once package arrives to US border. Issa Luma Jewelry is not responsible for possible delays once arriving in US border.

​

International (all other countries) - Contact us for shipping rate. You will be required to provide: 1) full address and item(s) to purchase.

• Provincial taxes do apply to all purchases made by US residents, except eGift Cards

• DUTIES/TAXES: Client is responsible for possible additional duties or taxes that may be charged once package arrives to destination country border. Issa Luma Jewelry is not responsible for possible delays once arriving in destination country border.

​​

Refunds / Exchanges (after payment of service/product)

• All permanent jewelry are final sale, no refunds or exchanges

• All handcrafted jewelry are final sale, no refunds or exchanges

• Should your online purchase arrive damaged, contact Issa Luma Jewelry within 48hrs of receipt of the item and provide photographs of packaging and product.

• Issa Luma Jewelry is not responsible for lost or stolen jewelry

​

​

Warranty - All sales are final - no exchanges or refunds

Issa Luma Jewelry sources inventory and products from well-known, trusted and experienced companies and we stand by our products. 

​

1. PERMANENT JEWELRY

Since Permanent Jewelry are “worn products”, normal wear and tear is be expected and care of jewelry is beyond the control or awareness of Issa Luma Jewelry; our warranties takes this into careful consideration.

​

​If a warranty is not listed, it is understood that it is not covered.

• Permanent Jewelry Weld

  • Tighten or adjust chain after weld - subject to a reweld fee and/or total replacement of the chain charged to the Client at the time of the service. 

  • Breakage within 14 days of service - One complimentary reweld at no cost. Proof of purchase must be presented.

  • Breakage beyond 14 days of service –Subject to a reweld fee of $10.00 fee (plus taxes) and original proof of payment required. If proof of payment can not be produced the fee will be $35.00 (plus taxes).

​​

• Chain or add-ons breakage

  • Breakage within 14 days of purchase - Subject to inspection by Issa Luma Jewelry, one complimentary replacement may be offered. ​​

  • Breakage beyond 14 days of purchase - may be able to be repaired at a fee.

​​

​2. Handcrafted Jewelry

• Breakage within 7 days of purchase - Subject to inspection by Issa Luma Jewelry, complimentary replacement or repair may be offered. 

• Breakage beyond 7 days may be able to be repaired at a fee.

​​​

3. Lost or stolen Jewelry

Issa Luma Jewelry is not liable for lost or stolen jewelry unless shipping with insurance is purchased at time of check out.

​

If you have questions regard any of these Terms and Conditions, use the CONTACT US button and suggest that you wait until you receive a response before booking an appointment.